Enterprise Scheduling

Cadence Enterprise Scheduling makes it easy for users to schedule any type of visit or procedure from anywhere in your organization. It also enhances your ability to keep appropriate slots open, take patient preferences into account, and deliver high-quality service that will distinguish your organization in today's competitive healthcare marketplace.

Cadence serves as an intelligent partner for users, providing context-specific instructions, conflict checking, and solutions for complicated appointment searches. Comprehensive rules-based scheduling features accommodate the needs of each clinician, room, and piece of equipment, optimizing the use of staff and capital resources throughout your organization.

Enterprise Registration - inpatient access

ADT/Prelude Enterprise Inpatient Registration improves bed utilization and gives users the tools to manage hospital stays from pre-admission through discharge. Clinicians can access an efficient census workspace that allows them to view and update current information on patients in their care. Flexible workqueues help nurses and other staff members plan for upcoming ADT events, follow up on missing or inconsistent data, and assess utilization.

Enterprise registration - ambulatory access

Prelude Enterprise Registration makes registration intuitive, efficient, and virtually error-proof. Prelude provides tailored workflows, wizards and extensive error checking to help users complete registrations swiftly and accurately, while addressing verification and HIPAA-compliant electronic eligibility queries help ensure accurate billing. Rules-based workqueues efficiently organize follow-up activity according to flexible criteria, targeting problem registrations and delegating follow-up to the appropriate staff.

Call Management

Customer Relationship Management/Call Management enhances customer service communications by storing patient information, service issues, and contact histories in a central location. The system allows users to effectively document, route, monitor, and resolve customer service inquiries from patients. The system's integrated reporting tools help you conduct detailed analysis of your organization's customer service, from evaluating individual patient/staff relationships to measuring the overall responsiveness of an entire facility, entity or department.

Nurse Triage

Nurse Triage helps users handle more patient calls and deliver timely, effective care advice over the telephone. The system supports nurses throughout the triage process by providing easy access to patient records, proven practice management tools, and popular clinical protocols in a user-friendly format. As nurses assist patients, the system creates appropriate care documentation automatically, generating context-specific alerts and offering convenient access to scheduling information. Nurse Triage is integrated with all of Epic's applications, ensuring that call documentation always becomes part of the patient's enterprise record.